Frequently asked questions
Everything you need to know about buying, installing, and using RedactGuru.
Download the desktop app and sign in with your account, or use the web app after signing up.
Yes. RedactGuru removes flagged content from the underlying file rather than just hiding it visually.
PDFs and common image formats. On the 7-Day Pass and Pro plans, built-in OCR reads the text in scanned documents and images.
Yes. You can upgrade from Free or a 7-Day Pass to Pro at any time. Pro renews yearly until you cancel, and you can cancel from your dashboard whenever you like.
Payments are processed securely by Stripe. All major credit and debit cards are accepted, and prices are in USD.
No. The desktop app detects and redacts entirely on your device, and only goes online to check your sign-in and subscription. It doesn't keep a history of your documents or redactions. The in-browser tool also processes your PDF locally, so your file is never uploaded.
Email support@redactguru.com with details, and we'll follow up.
Didn't find your answer? Reach out at support@redactguru.com.